Medication Therapy Management (MTM) program

What is the Medication Therapy Management (MTM) program?

The MTM program is designed by Medicare to help members get the most benefit from their medicines. This program is not a benefit, but it is offered to eligible Medicare Part D enrollees who have multiple chronic conditions and take several medicines.

If you meet the MTM program eligibility criteria, a pharmacist will work with you and your doctor to make sure all the medicines you take are necessary, safe, and effective. Best of all, this is a free service for eligible members.

What services are offered in the MTM program?

If you meet the MTM program eligibility criteria, you will receive a letter explaining the program and you will be offered the chance to talk with a pharmacist by phone to review all your current medicines. If you do not respond to our letter, we will contact you by phone to explain the program and schedule an appointment with a pharmacist.

This meeting is called a comprehensive medication review. It generally takes about half an hour and it includes the following:

  • A pharmacist talks with you about your prescription medicines, over-the-counter medicines, and herbal and dietary supplements.
  • The pharmacist reviews the medicines you take, checks for any problems with your medicines, and talks with you about any concerns or questions you have about your medicines.
  • After you talk with the pharmacist, you get a written summary that includes a letter, a medicine action plan, and an updated medicine list.

You can also fill out your own medicine list to help keep track of your medicines: the
personal medicine list (PDF). For copies of other MTM service documents, contact Member Services.

If you decide not to schedule a comprehensive medication review with a pharmacist, we will conduct targeted medication reviews and look for ways to save you money and, if needed, suggest safer medicines to you or your doctor.

How will I be notified about the MTM program?

If you meet the MTM program eligibility criteria, a Kaiser Permanente MTM team member will contact you by letter and/or telephone to offer you a chance to speak with a pharmacist for a comprehensive medication review. You may also receive a letter or phone call from a pharmacist if we identify any opportunities to save you money or to suggest ways to take your medicines more safely.

Am I eligible for the MTM program?

The MTM program provides value for members who:

  • Are a current Kaiser Permanente member whose plan includes Part D
  • Have multiple chronic conditions
  • Take several Medicare Part D-covered medicines
  • Will likely pay a total cost $4,044 or more per year for medicines

Eligibility for the Program

A member must meet all of the following criteria to be eligible for the MTM Program, or they must meet certain criteria defined by the plan. The member must:

1. Have 3 or more chronic conditions, such as cerebrovascular disease, cardiac disease, diabetes, high cholesterol, heart failure, high blood pressure, osteoporosis, rheumatoid arthritis, HIV/AIDs, multiple sclerosis, or asthma.

2. Use 3 or more covered Part D medicines from at least 2 different drug categories listed below:

  • Antihyperlipidemics - lower cholesterol
  • Antihypertensives - lower blood pressure
  • Anticoagulants - prevent blood clots
  • Antianginals - prevent chest pain
  • Antiarrythmics - help with heart conditions
  • Antiretrovirals - treat HIV
  • Asthma medicines - help manage asthma
  • Disease-modifying anti-rheumatic drugs - treat rheumatoid arthritis
  • Immunomodulators - treat multiple sclerosis
  • Insulin - helps lower blood sugar levels
  • Oral diabetes medicines - help lower blood sugar levels
  • Bisphosphonates - help your bones
  • Calcitonin - help your bones
  • Antiplatelets - help thin your blood

3. Are likely to incur costs as follows per year for all covered Part D drugs. Year-to-date cost threshold for:

  • Month 1-3 - $1,011
  • Month 4 - $1,347
  • Month 5 - $1,698
  • Month 6 - $2,022
  • Month 7 - $2,346
  • Month 8 - $2,709
  • Month 9 - $3,033
  • Month 10 - $3,357
  • Month 11 - $3,720
  • Month 12 - $4,044

More information

For more information about this program, call Member Services.

Also see:
Medication Therapy Management policy (PDF)
Medication Therapy Management program description (PDF)

Call Member Services

Questions? Call us:

Prospective members
8 a.m. to 8 p.m., 7 days a week
1-800-446-8882
TTY WA Relay 711

Current members
MEMBER SERVICES
8 a.m. to 8 p.m., 7 days a week
1-888-901-4600
TTY WA Relay 711

Medicare Star Quality Ratings

Our Medicare Advantage health plan in Washington was rated 4.5 out of 5 stars for 2018. Our 4.5 out of 5 star rating is based on quality, service, and member satisfaction, so you get the peace of mind that comes with knowing you're getting high-quality care. 1

NCQA quality rating

Kaiser Permanente Washington Medicare Advantage (HMO) plan was rated 5 out of 5 in the National Committee for Quality Assurance (NCQA) Medicare Health Insurance Plan Ratings 2017-2018.2